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At Tian Long, we are committed to delivering excellence and satisfaction with our premium bottled pure, natural, edible bird's nests. We understand that flexibility is important to our customers, and we have tailored our cancellation and refund policy to reflect this understanding.
Order Cancellation: Orders can be canceled within 24 hours of placement, provided they have not been processed for shipping. To cancel your order, please reach out to our customer support team at support@tianlongusa.com with your order details. We will confirm your cancellation and initiate a refund to your original payment method if applicable.
Refunds: Our customers have the option to request a refund for any reason within 30 days of receiving their product. To qualify for a refund, the item must be returned unopened, in its original packaging, and in the condition it was received. Due to the perishable nature of our products, we cannot accept returns of opened or used items.
Damaged or Incorrect Items: If your order arrives damaged or if you receive the wrong item, please contact us immediately at support@tianlongusa.com with photos of the issue. We will address these concerns promptly by offering a replacement or refund, depending on your preference.
Processing Refunds: Upon receipt and inspection of your return, we will notify you via email about the status of your refund request. Approved refunds will be processed to your original payment method within a set number of days.
Please note that the cost of return shipping is the responsibility of the customer and is non-refundable. For high-value returns, we recommend using a trackable shipping service or purchasing shipping insurance.
Our customer support team is here to assist you with any questions or concerns regarding your order, cancellation, or refund. Please feel free to contact us at support@tianlongusa.com.
Order Cancellation: Orders can be canceled within 24 hours of placement, provided they have not been processed for shipping. To cancel your order, please reach out to our customer support team at support@tianlongusa.com with your order details. We will confirm your cancellation and initiate a refund to your original payment method if applicable.
Refunds: Our customers have the option to request a refund for any reason within 30 days of receiving their product. To qualify for a refund, the item must be returned unopened, in its original packaging, and in the condition it was received. Due to the perishable nature of our products, we cannot accept returns of opened or used items.
Damaged or Incorrect Items: If your order arrives damaged or if you receive the wrong item, please contact us immediately at support@tianlongusa.com with photos of the issue. We will address these concerns promptly by offering a replacement or refund, depending on your preference.
Processing Refunds: Upon receipt and inspection of your return, we will notify you via email about the status of your refund request. Approved refunds will be processed to your original payment method within a set number of days.
Please note that the cost of return shipping is the responsibility of the customer and is non-refundable. For high-value returns, we recommend using a trackable shipping service or purchasing shipping insurance.
Our customer support team is here to assist you with any questions or concerns regarding your order, cancellation, or refund. Please feel free to contact us at support@tianlongusa.com.